Frequently Asked Questions

For most screen repairs we offer the choice of aftermarket or OEM. For non-screen repairs (e.g. Batteries, Charge Ports, etc.) we only use OEM parts.
Many water exposed devices, especially those only recently damaged, can be revived after thorough drying and cleaning of the internal parts and, in most cases, a battery replacement.
Yes, many manufacturers do not authorize third-party repairs and will void the device warranty. A common exception is a screen repair of an Apple iPhone which will not void your warranty.
Many common repairs, including screen replacements and batteries, are completed within 5-10 minutes of check-in. Heavily damaged device may take up to 3 hours to complete.

Only Genuine Parts Used

Our repairs and replacement parts will last the life of the phone. We only use genuine parts in our repairs. All our repairs come with a 12 month warranty.

12 Months Peace of Mind Warranty

A 12 months warranty comes with all our repairs unless states otherwise. If the repair in the device fails, we will fix it at no cost to you. We'll give you a free shipping label to get it back to us.

Often times a device that doesn't turn on simply needs a battery replacement, especially one that is a few years older or more. Other times no power could be a symptom of something greater such as water damage. Diagnostics will be required to determine the exact issue. There is no charge for us to take a look at the device.
Typically a non-responsive touch screen is the result of a damaged/cracked screen and is resolved by replacing the broken screen. In the event the screen is intact diagnostics will be required to determine the exact cause. There is no charge for diagnostic services.
Some believe putting the device in a bag of rice will quickly dry a device and avoid any major problems. While doing this won't cause harm it generally does little to promote faster drying in most environments. The best action is to have the device disassembled and properly dried and cleaned manually. Done within 24 hours many devices can survive liquid exposure.